The Yucatanis booking service is owned, operated, and maintained by **Yucatan Is Yours S.A de C.V (“Yucatanis”, “us”, or “we”)**. Our headquarters are located in Cancun, Mexico, clearly indicated at the bottom of the webpage's home section and inside the contact us section. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of information that Yucatanis and/or its third-party service providers collect through the booking process at **(“[Yucatanis.com](http://yucatanis.com/)”)**. **Data collected through your use of Yucatanis’s website or App is governed by this Privacy Policy.** Please read this entire Privacy Policy before using the booking service or App. By accessing or using Yucatanis, you consent to the terms and conditions of this Privacy Policy. Regardless of which country you live in or use our web service, you authorize us to transfer, store, and use your information in the Mexican east-coast where we operate. We may modify or update this Privacy Policy at any time, effective upon its posting on this page. Your continued use of this service, full Booking Service/App, constitutes your acceptance of this Privacy Policy and any modifications or updates thereto.

Information Collection and Use

We collect and use your information to improve and understand the booking process and provide the most unobtrusive customer service as could be expected remotely these days. We only retain as much information as is necessary for the effective operation of our services, with exceptional attention to unobtrusive service and booking details.

We gather information about you in various ways.

A. Personal Information You Provide to Us.

Profile Information. You provide personal information during booking registration. If you subscribe for notifications or updates, or participate in our surveys, we may or may not request your name, email address, job title, role or nationality.

Communications. When you contact us directly, we may collect additional information from you. For instance, if you reach out to our Customer Support Team, we will collect your name, email address, any messages or attachments you might send, and any other information you decide to share. If you subscribe to our newsletter, we'll collect certain details, like your email address. We might track whether you open our emails to improve our services and customer experience.

Call Recordings. If you use our Services we record and/or sometimes transcribe your calls, we will receive personal information contained in those calls. If you use our Services we may and sometimes not receive personal information contained in the content and timestamps of your actions.

B. Personal Information We Collect When You Use Our Services.

**Device Information.** We receive limited information about the device and software you use to access our Services, including IP address, web browser type, operating system version, application installations, and device identifiers. **Usage Information.** We automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, your comments, any content you post, and your visit dates and times, to understand how you use our Service and improvement purposes. **Information from Cookies and Similar Technologies.** We and our third-party partners collect information using cookies, pixel tags, or similar technologies. These partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. To modify your cookie settings, please review your web browser’s “Help” file. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to use the features of our Service to the fullest. **Call Information.** When you use contact us through a remote meeting and/or simply call us or text us for our Services, we record or transcribe calls, we receive information about those calls, such as the date and time of the call and the parties’ names, attendee identifiers, and email addresses. We also receive the contents of the call, including the call audio, video, and speaker identification. By using our Services to record or transcribe calls, you understand and agree that your call will be recorded. Please note that the contents of the call may also contain personal information of other meeting participants, such as your co-workers or individuals from other organizations. Some states or countries require all parties to consent before recording a video or audio call — not just the consent of one party to the communication (i.e., yourself). Please ensure you have the necessary permissions from other meeting participants before sharing personal information with us.

This information may include: - Your usage of Yucatanis menu bar features; - If permission is granted, your current location for use in setting up your pick up without mistakes **(see Location Information section below for more details);** - Technical information about your device, including the type of device you use, the IP address of your device, and your operating system; - Details about your Yucatanis subscription if you subscribe and log in; - In dedication to quality, phone calls and remote meetings may be recorded through third-party AI SaaS as part of our commitment to provide exceptional customer service. This data will be stored and safely kept under the protection of third party servers and applicable jurisdiction. - Application preferences including measurement units (imperial vs. metric), diagnostic information around device syncing, referral IDs, stored location information for searched locations; - Data related to your customization choices, including colors, icons, background images; and - Your device ID if notifications will be enabled in [Yucatanis.com](http://yucatanis.com/) if you grant permssion. We use the information we collect to provide personalized data, synchronize personal settings between several devices, and notifications. We also use the information to create, develop, operate, deliver, and improve our products, services, content, and advertising. We retain your information only as long as necessary to provide customer service follow up and to apply cancellation policies when needed. Specifically, we retain the following information: - Only your most recent location and associated device ID if you have notifications enabled; and you allows to track it for an approximate pick up location if requested and granted by the user (you). - All support-related communications, including but not limited to user-initiated emails and automated bug reports.

Location Information

You may opt to grant **Yucatanis** access to your current location (“Location Information”) to enhance the pick-up precision if requested and enabled. This feature requires access to your device’s current location. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your device’s approximate location. Your Location Information will never be shared with third parties, such as third-party service providers and/or advertisers, except to comply with the law or protect our rights.

Sharing Information

Yucatanis allows you to share its tours and experiences information, through iMessage and social networks, including Facebook, Linkedin, Instagram, WhatsApp, TikTok and [x.com](http://x.com/). Yucatanis will never automatically share your Location Information to iMessage, social networks, and/or third parties without your consent. **Yucatanis** is in no way responsible for the protection of any Location Information that you choose to share with iMessage and/or social networks. You and such social networks are solely responsible for the protection of such information. Please review any applicable policies and procedures of such social networks before sharing your information therein.

Advertising

If you are using a version of Yucatanis that contains advertising, we may use the information described in this Privacy Policy to help make our advertising more relevant to you or to measure its effectiveness. Your Location Information may also be used to personalize or otherwise support advertising by third parties.

Aggregated Data Collection

Yucatanis may automatically collect anonymous information regarding your interaction with, and use of, Yucatanis. Anonymous information that we may collect includes, but is not limited to, device identifier and hardware information, IP address, system type, and other information about your interactions with the website. We use this information to operate and improve our booking service, and unparalleled customer support. We do not share this anonymous personal information with third parties except to the extent necessary to accomplish Yucatanis’s booking functionalities, which is the main reason the service exists. We may share anonymous, aggregate statistics with outside parties, such as how many people use a particular feature in Yucatanis.com. Anonymous, aggregated data is considered non-personal information for the purposes of this Privacy Policy.

Website Visitors

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (“IP”) addresses, browser type and language, Internet service provider (“ISP”), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the service, to improve our product and services, and to gather demographic information about our user base as a whole. **Yucatan Is Yours S.A. de C.V.** may use this information in our marketing and advertising services.

Information Disclosure

We may preserve or disclose your information, including Location Information, if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or request from public and government authorities within or outside your country of residence, such as to comply with a subpoena or for law enforcement purposes; only when we believe in good faith that disclosure is necessary to protect our rights or the safety of others; especially to address fraud, security, technical issues, or to protect our operations; or if Yucatan Is Yours S.A. de C.V. is involved in a merger, acquisition, reorganization, sale or transfer of all or a portion of its assets according to Mexican law.

Security

We are truly concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavor to provide reasonable security, no security system can prevent all potential security breaches. **Accessing or Deleting Your Information** To obtain a copy of your information that is stored on our servers, please email us directly at [hello@yucatanis.com](mailto:hello@yucatanis.com) to verify what information we currently posses and consider complying with your request according to the reason of your individual case if we belive you are acting in good faith and according to Mexican law. You may delete your personal information from our servers at any time using Yucatan Is Yours S.A. de C.V. management email in the previous paragraph. All you have to do is send us a short email, choose a reason, and request us to ‘Delete Server-Side Data’. For security purposes, deleted information may be kept in our servers for up to 120 natural days.

Children’s Online Privacy Protection Act Compliance

We do not knowingly collect or maintain information on our servers from individuals under the age of 18. Yucatan Is Yours S.A. de C.V. is designed for users over the age of 18; no part of the website is structured to attract anyone under the age of 18. If you are under 18, please do not use or submit any data through our website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never submit any data through our website without your consent. If you have reason to believe that a person under the age of 18 has provided data to us, please contact us and we will endeavor and consider your request to delete that information from our servers.

Information for European Union Customers

By using [Yucatanis.com](http://yucatanis.com/) and providing your information, you authorize us to collect, use, and store your information outside of the European Union. **International Transfers of Information** Your information may be transferred to, stored, and processed in Mexico or where our servers are located and our central database is operated. The data protection and other laws of Mexico and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is completely and fully protected. By using **Yucatanis**, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Disclaimer

While we work hard to protect your data, no transmission over the Internet can be guaranteed to be absolutely secure, and we cannot ensure or warrant the security of any information you transmit to us. Transmitting personal information is done at your own risk.

Privacy Policy Updates

At times it may be necessary for us to make changes to this Privacy Policy such as due to changes in the scope of services we currently offer, Mexican government taxation laws, third-party payment processor’s policies and procedures, and/or the applicable laws of Mexico and the country or countries where our servers are located. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Please, be so kind as to review this Privacy Policy as periodically as possible if you wish. This Privacy Policy was last updated on the date indicated below. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on this page. As set forth above, your continued use of **Yucatanis’s services and/or tourist advice** after any changes or revisions to this Privacy Policy shall indicate your acceptance and agreement with the terms of such revised Privacy Policy.

Contact Us

If you have questions about the policies described in this statement, please email management directly at eric@yucatanis.com with a written concern. Thank you for being thorough in stating the reasons of your request.