Our Code of Ethics [ Ethos ]
With 10+ years of experience in the hospitality and local tour industries in the Mayan Riviera & Cancun, Yucatanis evolved and offers a curated list of quality cost/effective tours, charter boats and hand-picked experiences all over Mexico’s east coast,
We are committed to carefully selecting and vetting tour companies to ensure a superior end experience for you.
"Commitment leads to performance, which is what holds us legally accountable”. Yucatan Is Yours S.A. de C.V
Yucatanis’s Core Principle
“To live up to this ethos while enhancing your experience outside of your hotel with taste, smooth feedback and safety from the palm of your hand”
Company Values and Team Character
- Operate with Honesty
- Moral standards are not flexible
- Legitimate Service Attitude
- Tasteful
- Accuracy
We commit to efficient service through a <functional booking platform> that reveals our dedication to quality.
Manifesto
We made a solemn oath to current and future tourism, and, most importantly, to ourselves:
- ALWAYS Truthful, reason why we are letting you know that all of our calls are recorded to enhance the customer service of our reps avoiding potential misunderstandings.
- We will do our best to fulfill a late booking as long as you call us before 18:00hrs any day of the year. We will prioritize your request If you are in a rush to book for tomorrow.
- By being willing to be held accountable for what we offer and our everyday actions, we ensure our team provides the best possible service to the end user, you. Clear business and legal information is available at the footer section and may also be reques
- As we work towards our goal of becoming a medium sized DMC specialized only in tours and experiences in Yucatan’s east-coast, we carve our name in the local tourism industry by offering a carefully selected list of quality, ethic, memorable local experien
- We prefer working with intelligence. We select only ethic, customer-focused, local, tour companies. We do this while getting you better deals but most importantly, choosing only their most distinctive experiences that work best to represent where we live.
- We prioritize the promotion and service with subtle character and unobtrusive customer service. We honor our promise by showcasing the cultural heritage, natural surroundings, and ONLY special pursuits in this emblematic Mexican region. No clutter.
- The richness of our culture made Mexico stronger. As geographic specialists in Yucatan, our goal is to discover the destination's essential identity showcasing unique parts of the peninsula’s east-coast avoiding the ordinary as much as possible.
- We hold ethics in high regard.
- We care about semantics and methodically communicate exactly what is being offered to demonstrate the seriousness of the company’s offer. This includes clear cancelation policies and fundamental legal qualities that binds us to perform rightously.
- We strive to be as "green" as operationally feasible. We work with companies that are as eco-friendly as possible.
- We will always behave with integrity, even if things go sideways. There is no excuse for a lack of response, expedite solutions and manners (while expecting the later also from you).
- We lost the ability to b*ll sh*t.
As a local digital agency what makes us special or different?
- We value accountability and prioritize tour companies that focus on individuality, moral values, logistics, quality customer service, and a commitment to local communities.
- We prefer to support tour companies that prioritize these aspects over those that prioritize satisfying corporate international capital.
- Our team is available through plenty of different channels on our website to always hear about special needs letting you know on the spot if it is within our capacity and reasonable to comply.
- We've been very active in the Yucatan peninsula. We have established relationships with numerous tour operators and sadly, some prefer volume over quality and end up ravenously herding tourists through the area in large numbers, we don’t.
- We understand the impact of redistributing bookings throughout Yucatan’s east-coast, which is the reason why we only look for and offer well organized, customer-driven tour operators helping authentic Yucatan Mexican families flourish.
- Even though swimming with dolphins is a very popular activity and it would be super profitable, we are against making a living out of animal enslavement. Dolphin companies aren't too repentant about their practices, and even though we know there are thous
- Why don't you offer huge amusement parks scattered through the region?
- Actually we do! Because we've been to all of them we know their pro's and con's. We felt we had to only offer those who truly express Mexican & Mayan culture AND the natural beauty of the region.
- We are against voracious, vulgar tour operators. To be competitive as a digital DMC, we made special deals whilst choosing honorable local tour companies.
- As locals, our vantage point allows us to carefully select our offer to support local families and mostly Mexican professionals to provide you with an authentic and safe experience of the local scene.